All of us have at some point found ourselves in a situation where it is necessary to have a difficult conversation with our co-worker, supervisor or employee. These times can be extremely uncomfortable, because if not handled correctly, the potential for future misunderstanding and conflict is high.
Here are a few tips and techniques for effectively handling conflict situations that I have developed. These are extracted from my training program, “Navigating Conflict Situations for Technical Professionals”, and are just a few examples of how to turn difficult working relationships into those that are positive and productive.
When having a conversation with others that have the potential to cause conflict or tension, remember these points:
Effectively dealing with complex people and situations is not always easy, but it is a skill that can be learned – and even mastered. Give these tips and techniques a try. Make a commitment to consistently put them into action when facing the next conversation with that difficult co-worker, boss or employee. By doing this, you will eventually ensure that your working relationship thrives, positioning you for even greater success.