Keyword: Michael Norton
26 results total, viewing 1 - 20

Earning loyalty and trust, building commitment and love

Loyalty is earned when trust is present. Zig Ziglar always said, “Trust is a transference of feeling.” He also would focus on the two letters in the middle of the word trust, “U and S, or … more

Prepare for happy resolution, not war, in customer service

‘Tis the season. And with the season, many of us will have a chance to engage with customer service, or maybe better stated as having customer care opportunities. Whether we are physically going to … more

The Thanksgiving habit is something to stick with

You may be asking yourself why you are reading a Thanksgiving article the week after Thanksgiving. The reason is that too often, the minute after we say goodbye to family and friends with whom we … more

Happy ... thankful ... both are there for giving

The two words just kind of go together don’t they? “Happy” and “Thankful.” Usually, when one of us is feeling happy, there is someone else or something that has brought us to that point of … more

Getting in the true spirit of the Thanksgiving holiday

With the Thanksgiving holiday only a couple of weeks away, it is probably time to start thinking about all of the people in our lives who we are so grateful for and who we appreciate so very much. … more

Keeping an eye on trust to make sure it isn’t lost

There is old saying that many storytellers rely on, “Never let the truth get in the way of a good story.” Today, many of us struggle with where the truth starts and stops, and what is just a good … more

Lottery win isn’t necessary to be winner in generosity

How about the excitement most of us recently experienced during the lotteries? Mega Millions turned into billions of dollars and Powerball, as of the writing of this column, is creeping up on a … more

Take the pressure off and feel more accomplished

We all probably know the saying, and more than likely we have heard it hundreds of times too, “Work smarter, not harder.” Doesn’t it seem like another one of those principles that sounds so … more

Smartest person in the room may be the one who’s listening

One of the common situations I hear about or questions I get asked by the community or from someone in a training session is this, “Sometimes I feel embarrassed in a team meeting because I don’t … more

Be extraordinary today — in an extra ordinary way

Looking at the title of today’s column may have some of you a little overwhelmed. I mean some of you may be saying to yourselves, “Extraordinary? I am happy to just get through the day.” Wow, … more

`I Can Only Imagine’ what happens when we tell our own story

One of my very favorite songs is by MercyMe, and the name of the song is, “I Can Only Imagine.” You may have heard it before. You may have seen the movie that was made about the song and its … more

What we do and what we say — it really does matter

Once again, I have to say thank you to the community for your emails and responses. I truly enjoy hearing from you as you share your own stories with me. Your stories are the reason I am inspired … more

It’s a small world with great big opportunities

As the internet and easily accessible travel options continue to make us feel like the world is getting smaller all the time, we have to remember that famous quote by Steven Wright, “It may be a … more

Make up your mind to make up your mind

I don’t know about you, but I certainly prefer making easy decisions as opposed to wrestling with really difficult decisions. My guess is that you agree with me. I mean, give us the easy button, … more

We are far more alike than we tend to think

Doesn’t it seem like with each passing day we are pointing out our differences and standing behind personal agendas and objectives more than ever before, maybe even standing even firmer on our … more

How to keep your situation free of destination procrastination

Have you ever wondered why some of your own tasks and projects get done and yet there are others that seem to fall into the “maybe someday, but definitely not today” bucket? One of the primary … more

To be heard we must first learn to listen

Have you ever had a one-sided conversation? You know what I mean, the kind of conversation that is more of a monologue than a dialogue, where one of the parties is talking “at” the other party … more

Finding the balance when we agree to disagree

Sometimes it could seem like there are more things happening around us that are dividing us as a community rather than uniting us. And as that is happening, I believe we may have lost sight, or … more

A tribute to Jean Ziglar and courtship after marriage

Whether we say that behind every great man is a great woman, or behind every great woman is a great man, or we agree that behind every great person is another great person or family, we can all agree … more

Setting goals sets us on the path to power

Here is the challenge, find someone who has achieved greatness, excellence, or has completed the pursuit of something worthy and meaningful. And when you find them ask them if it was by pure luck, or … more
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